At EZ Auto Glass (accessible from https://ezautoglass.ca), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by EZ Auto Glass and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at EzAutoGlass.service@gmail.com.
1. Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you for your personal information.
Quote and Contact Forms: When you request a free quote or contact our dispatch team, we collect personal information including your Full Name, Phone Number, Email Address, Vehicle Make/Model, and optional Vehicle Identification Number (VIN).
Insurance Claim Information: If you choose to have us handle your insurance claims and paperwork, we may collect additional insurance policy details required to process the claim on your behalf.
Payment Details: For transactions, we accept major credit cards and will collect necessary billing information to process payment.
2. How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website and mobile services.
Process and respond to your instant quote requests.
Communicate with you via our dispatch team for scheduling and service updates.
Manage, submit, and coordinate insurance claims on your behalf.
Send you relevant service updates or notifications.
3. Log Files
EZ Auto Glass follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
4. Third-Party Partners and Services
We do not sell or rent your personal information to third parties. Your data may be shared with trusted third parties only in the following scenarios:
Insurance Providers: We securely share necessary details with your insurance company to directly handle your claims and paperwork.
Service Hosting: Our website features may utilize cloud protection services like Namecast Cloud to ensure secure operations.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your data. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
6. Privacy Rights (PIPEDA / Consumer Privacy)
As an Ontario-based business serving areas such as Hamilton, Oakville, and Burlington, we respect your privacy rights under applicable Canadian privacy legislation (such as PIPEDA). You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of your personal data, subject to legal or contractual requirements.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.